Built a home with the Greensboro office. I have to agree with earlier comments that they are just so busy that they can't get anything done.
Literally dozens of commitments missed or ignored. Contract says punch list will be done in 21 days GUARANTEED. You need to ask what the guarantee is: it is a $300 bonus to the construction foreman. 5 months later they don't even reply.
I'd pay the guy $1000 just to complete the job. Beware, they use out of state subs, for example, my plumber is 4 hours away.
Do you think he wants to fulfill the warranty when the hot water heater fails (which it did). He isn't going to drive 4 hours for my complaints and there is nothing you can do.