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Customer service
1 comment

Kept getting put on hold. Finally spoke to someone calling himself "Jaffrey" and it was almost a struggle to just get basic information from him.

Was made so nervous in the first 5 minutes on the phone by the smug rudeness of the woman who answered the phone, without asking me what I wanted just "how can I direct your call" to this "Jaffrey" telling me what I wanted was from a retired plan and he couldn't help me.

Well, my budget is about 1.3 mill without land. I'll take it somewhere else....J

Product or Service Mentioned: Schumacher Homes Customer Care.

Reason of review: Poor customer service.

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Davidson, North Carolina, United States #1352844

Good God, don't let them build a $1.3 million home for you. Our regional manage as we were getting ready to close on the house told us" sometimes Schumacher should just tell customers we can't do what they want, and building a $500k plus home, we can't do"

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