Schumacher Homes

After all of our bad experiences and my accident trying to hang screens they threw broken into garage (I will require cardiothoracic surgery result of fall) Kari Merck at Mooresville office still won't return calls to resolve and fix issues long acknowledged. Painter sent used wrong color, left WRITTEN instructions from contractor on wall UNPAINTESD.

Cracked post to be replaced simply putted with inferior clay substance. Worker used windiw sill to reach an unpainted spot cracking the long sill, NEVER replaced the 4 vents that they "temporarily " - yeah right! - put old vents pulled from a repair next town over. They are disgusting and worn.

I would NEVER recommend this builder.

Run as far away as possible. They are NEVER going to fix problems after your one year walk through. Never even fixed issues Joe the General Contractor promised. A house is a huge investment.

You get what you pay for OR IN THE CASE OF SCHUMACHER, You get screwed over. You never get what you paid for or what was promised.

I could give 0 stars I would! The Mooresville office has been unresponsive and I am beginning to think this is their game plan.

Sure, the models are great, they get you in and you get great service and sign. It ends here. You get a walk through.

Problem 1 of 1000 The nice contractor Joe who notes all the fixes- we had 100s! That HE found.

Well, he won't be around in 3 months. Nail pops get fixed. Great! We had MAJOR issues.

It took their tech sticking his nose in our rotting dishwasher to get it replaced. Just a few months old. Did not drain or circulate water.

We had 2 attempts of repairs. They put 4 old heat vents from a house near Lincolnton that they had just repaired put in the EMPTY vent holes UNTIL THEY GOT NEW ONES!

Never replaced. These are used rusty and peeling. What scares me is the tech said the L house was just 8 months old!

We have had a litany of problems . They were ALL NOTED and acknowledged during the pre one year walkthrough by the lead contractor Joe.

Wr were assured they eould all be fixed! Problem. Joe like the others before him left. Enter Kari Merck.

Promises and excuses! Finally after an EXTREMELY harsh message after my accident doing the work they were paid to do she sent a drywall person to fix various issues. HE wrote instructions across our wall for his NON ENGLISH SPEAKING painters the next day. Even sawed out a piece of our wall to match paint.

They left many of those written instructions still on our wall!

They also 1 didn't match the paint , broke a window sill standing on it, put 3 gouges in baseboards and wall trying to reach vaulted areas with OUR ladders. I literally was following them out begging them to walk through and address problems.

After paying an extra $6500 for a front stoop upgrade one column was cracked top to bottom and still installed. It was to be replaced per Joe. See pics below.

They half a$$Ed patched it and it is rotting.

They installed our media outlets for mounted TV in the WRONG room. Directly UNDER the attic stairs which then could not be opened. We paid to move Still not reumbursed.as promised!

I invite ANYONE thinking of building to come tour our home in Hickory. I will also enclose pictures.

There were so many promises all left unfilled.

Our dream home on the lake has left us spending $1000s to fix things and me with life changing injuries.

Still we kept reaching out giving chances. Covid workers - lack of, office vacations ... we have been given every excuse and runaround in the book.

Shame on Joe! Shame on Kari Merck!

Shame on you Schumacher Homes!

My advice RUN don't walk. These people are not ethical. I have even considered a class action lawsuit to save others from these people. They are NOT your home builder.

Trust me.

Note pictures below only a small sample.

I will caption as much as possible. Run fo mot walk away

Since we moved into our new Brevard million-dollar home 18 months ago, which was built by Schumacher Homes of Asheville, we have had nothing but problems with our floors. Schumacher has done a very good job of closing all kinds of warranty issues, but our floors are an embarrassment, and we have not had any guests or neighbors over to show off our beautiful home as it is very embarrassing.

Every day our shower floor squeaks, and the kitchen, living room, laundry, and 70% of our home squeak. Schumacher has spent many hours trying to resolve this, but now they claim it is not part of their warranty program and refuse to fix this horrible construction/structural issue.

We worked with Schumacher to build a Charleston model on a lot in Southern Delaware county. We found the process to be very transparent, the communication was proactive and consistent, and we had a great project manager in Steve Price.

We were really impressed with how quickly the house was built.

I don't think we are the norm, but our 2600 sq ft house was built in under 100 days. Even more impressive than that, was the quality in which they performed the work. We had several Amish contractors, along with other trades, and they all were pretty meticulous about the details.

Like any construction project, there are always things that need to be changed or fixed, but Steve and his team were very accommodating and made the process simple. I didn't think we got hit with any hidden fees or unexpected changes.

In fact, they worked with us to minimize cost impacts wherever we could.

I would highly recommend working with them. It's important that you understand you have an active role in the process. The more you communicate, check on progress, ask questions, do your homework, the better results you'll have.

Ive read many negative reviews where people just didnt understand the contract they signed, made deposits before they were certain they were going to build, had unrealistic expectations of their lot, or were upset that Schumacher couldnt do the impossible. Im in the construction business and know that this happens a lot, but its not the fault of the company.

From start to finish and follow up one year after we moved in review

July 2022 - I have never been to Schumacher homes. My husband and I wanted to visit and to see what plans and designs they had to offer.

We met with Brian Nelson at the Cygnet site. He was incredible to work with. His professionalism, pride and attentiveness to what we were looking for was amazing. Just by talking with him initially on the phone and sharing our wants in a new home he presented us with a home plan that was a great template to start with.

After our second meeting, he was able to then create a custom home to our very liking. He was never pushy. He always kept our plans in mind. It was an incredible experience.

No wonder we decided to go with Schumacher Homes.

Update one year later Aug. 2023

Just as Aaron Mahan promised, Schumacher came back out 1 year later to our home and addressed every single area of concern that we had. They repaired nail pops, corner beads, imperfections of any kind. They are top notch.

They repainted the repaired areas. And even Culley, our Schumacher Warranty Repair Rep, cleaned my fan blades while he was putting a finishing touch on our wooden beam. (See photo) They brought out the very best 3rd party dry wall/painter. Mark Lewandowski is awesome.

Culley and Mark made this a painless and even great experience. NEVER did they look down on one of our needs. They were like Give it to us!! If you want to build and you want the care after the build, then Schumacher is the builder with integrity, the professionalism, the skill and the follow through youre looking for.

Our Schumacher Contractor during the build was Brian Arbaugh. I cannot begin to thank him enough for pretty much holding our hand through the entire process. His professionalism and integrity went above and beyond. Thank you Aaron Mahan for the incredible patients and follow through since we moved into our home back in August 2022.

You have orchestrated so much on our behalf and we are profoundly grateful. Thank you Schumacher Homes for building us our forever home and for ensuring even a year later that it is every bit what we expected it to be and what you ensured it would be.

My Aunt's home took a lot of damage during hurricane Ida and was not safe to live in. Her grandson who is stationed overseas had her home tore down and hired this company to rebuild.This company took advantage of this opportunity to do a shabby job.

There is poor workmanship from the slab to the rafters they took no pride in their work at all. My Aunt is 80 years old her daughter knows nothing about construction and her grandson is overseas so they took advantage of this situation to do a horrible job.They need to take pride in their work not take advantage of people.Would not hire them to build a doghouse because it would collapse.Do not hire them.

I signed my contract in March 2014 and started my own chronology just for my own reference. This was my forth house built during my life, so I was not new to the building process. I too looked at their model and a few houses under construction and decided to go with the model with some changes. Realize this was not a cheap house and is over 2700 sq ft. I wrestled with the idea of posting my entire chronology, but decided that I should. I have read many comments that are not very helpful about how awful the builder is, but that doesn’t really help a person trying to decide to go forward with them or not. So please read the chronology. Schumacher thinks they did fine and are proud of what they did. I disagree and could not recommend them. Decide for yourself.

By the way, I didn’t include any names. But if there is any question about the validity of anything stated, I have names, emails, pictures, etc that I can post.

3/27/2014 – Contract signed with contingency for sale of house. I also asked, from back on 3/9, about the site cost since we had changed plans from original. I don’t think Schumacher ever went back on site to re-shoot the corners for correct block and grade costs.

4/22/2014 – Release signed, expectation is pre-*** will be scheduled as soon as design selections are done

4/26/2014 – Design meeting and all items selected. Expectation is it will take about 3 weeks to get the drawings back.

5/3/2014 – Sent appliance list for pricing and inclusion on contract.

5/19/2014 – Still no date for the CAD drawings.

5/22/2014 – Almost a month but the drawings are back. Now told I need to do site plan, septic and well permit. I did not know that, I thought these were coordinated by Schumacher. Now working hard to get all of this done.

5/23/2014 – Confirmed the appliances

6/27/2014 – After completing the site plan, septic permit, HOA approval and miscellaneous requirements, the pre-*** was completed. Expectation is the drawings should be back in a few weeks and then the permit and construction can start.

7/1/2014 – Informed Schumacher the dishwasher was not correct, even though it was the one listed on 5/3 and confirmed on 5/23. Said a change order would be issued to reflect the right one.

7/17/2014 – Status is that CAD should have the drawings done the next week. House should be started by the beginning to middle of August.

7/23/2014 – After requesting a status on the drawings numerous times, they are finally done. I went by the office and reviewed the plans that day. Told the permit was being applied for. One change order to move a window to the center of the wall from the edge in one of the bedrooms. No charge. Still no change order for the appliance dishwasher.

8/8/2014 – After repeated requests for a status of the start date I received a message that stated the building permit was applied for and will start as soon as they get it. The excavator has been scheduled. I then called the builder and excavator and he was not scheduled. I asked why the permit was just applied for when I was told it was applied for on the 7/23. Told they couldn’t get the permit until ‘Ops released’. That was news to me. Was then told that the GM would call me Monday to discuss. Also told it was typical that they start construction 45 days from pre-***.

8/8/2014 – Received 2 change orders, they were 100 and 101, but they were both the same saying the window needed to be moved. Still no change order for the appliance dishwasher. I sent both change orders back signed with a note.

8/11/2014 – GM called around lunch time and said he would look in to why the house was not started. He acted like it was a permit issue from the county. I knew that it still had not been applied for. Said he would call back that afternoon or tomorrow by lunch with an update.

8/12/2014 – No call from GM, left a message

8/15/2014 – No call from GM, left a message. Called the Regional Manager and explained my frustration based on expectations and lack of communications. He said my description of what had happened was unacceptable and that Schumacher prided themselves in communicating with the customer. Said he would look in to it at once. Received a voice mail from the GM at 7 PM apologizing for not calling me and they would be starting the house in August, but had no date. Said further follow up should be with my builder.

8/18/2014 – Sent email inquiring about the change orders (duplicate and one missing). No response

8/18/2014 – Regional Sales Manager stated they would start in August

8/19/2014 – Excavator will start this week

8/21/2014 – Excavator will start Friday (8/22)

8/22/2014 – Excavator was delayed due to another job. Will start early next week. It is now 45 days from pre-*** and escrow funded.

8/26/2014 – During the last few weeks, no word from the GM or answer to the change orders. In fact, no communication with the office at all. Has now been over 4 months since contract and release were signed. If I had known it would take this long, I would have not signed with Schumacher.

8/26/2014 – Excavator started on property in the afternoon

9/1/2014 – Footers dug today. Official Start of Construction. 52 days after pre-*** and escrow.

9/4/2014 – General Manager removed from position, Regional Sales Manager acting GM

9/8/2014 – Footers still not complete and not poured. Rain has delayed work. Sad that August was perfect weather but Schumacher did nothing. Talked to Regional Manager (acting GM), asked if he could give me an estimated completion date, said around early February.

9/15/2014 – Rain this week. House still not started. Footers will have to be re-dug.

9/29/2014 – Footers dug and poured, foundation walls completed today. Change orders need to be reviewed. Foundation wall at Master bedroom is 3 feet higher than drawings, just as I thought back when initial costs were defined.

10/3/2014 – Change orders finally ok except for dishwasher, still waiting for that. Stucco was done poorly and they are re-doing it. Inspection passed.

10/9/2014 – Stucco re-done and looks good. Rough grade started, gravel fill in garage, but still has to finish Rough grade.

10/10/2014 – Rough grade finished. Due to the back wall (foundation) being higher than planned (due to not re-shooting for estimate), the plan for the patio and stairs will not work. Submitted alternative to have it as a deck and is being reviewed. I don’t think I should pay a change order cost since the patio could not be built as drawn.

10/18/2014 – Foundation walls have been done almost 3 weeks and framing has not started. 33% of construction time has elapsed and only foundation walls done.

10/23/2014 – Framing all week. Walls are up, trusses should be delivered today. Builder says still on target for early February.

11/03/2014 – Framing delayed due to materials not being on site, still waiting for composite. Septic still not started. Reason for material being delayed and not enough is blamed on a poor estimator that did not estimate the material correctly and has been fired.

11/07/2014 – Nothing really done this week. Waiting on material again. Roof ¾ done and exposed to rain, been that way for 10 days. Framing is now been in progress for 3 weeks and not done (Not Framers fault, waiting on material). Not what you would expect from a quality builder. My estimate is that they are about 3 weeks behind schedule. And this is after I was told that this house is being expedited. Change order requested for back deck change still not done.

11/14/2014 – Material finally delivered and framing done except for some of the deck (still not enough material delivered!). Supposed to be a lot of activity next week. Shingles, garage floor poured, septic installed, windows and doors. Plumber and Gas Company to meet with me Monday.

11/17/2014 – Rain today. Framing, windows and shingles should have been done before this, now the house is exposed again to weather and more delays. Doubt septic will be done any time soon (should have been done weeks ago). Based on continued delays of material and vendors, now estimate that are at least 4 weeks behind.

11/21/2014 – Shingles were delivered and started, but of course not enough were delivered. Blamed the bad estimator again. So more shingles will not be delivered until Monday. Septic still not started. Windows and doors did not show up this week, said they were ordered. How we can still be waiting for them after the builder knew when we would need them is beyond belief. This delays the HVAC and other items from starting. Roofers did the front porch composite. They nailed the stair treads instead of screws. It will need to be re-done.

In reading this you are probably thinking this is embellished. What builder could perform so poorly? I promise I have not embellished anything, and in fact, have left some things out for the sake of brevity.

Other notes: - I found that the final drawings of the house had been modified and some electrical had been changed, I was not told and no revision was noted. GM said he did not know how this could have happened. Builder said I would get what was in original drawing. – Change order for the deck has been 6 weeks and nothing back, if they can’t even do this, tells you about their commitment about how they can design a house fast.

11/24/2014 – Shingles delivered but no roofers, maybe tomorrow. At this point there is no date for the windows and doors. House continues to sit exposed to elements after over a month since framing started. I know the house has to be behind schedule, but no word from builder. Nothing Schumacher has stated as far as house dates and process has happened. I could never recommend Schumacher.

11/25/2014 – Roof was in progress and should be done. The new GM called late in the day to introduce himself and give me a status. All POs have been reviewed and corrected, which was caused by a bad estimate. Windows and Doors NOT here until 12/04. Stated that the PO was sent to the vendor but the vendor did not order anything. Another week of no activity. Said they would do all possible to finish by end of February, which is Guarantee Date or pay penalty. I have little confidence.

12/5/2014 – HVAC and plumbing in progress, garage floor poured. But still no windows and doors. Further behind schedule. Still no word on the septic, which should have been done months ago. GM called late and said the windows/doors did not come in but they are on a truck. But no one knows where the truck is. Driveway in front of garage is a muddy mess, excavator never finished the last section of construction driveway or rough grade in front of garage, so it is a swamp that gets tracked in to the house and over the composite deck.

12/09/2014 – Electricians started today, HVAC continues

12/10/2014 – Hooray! Windows and doors finally here and install has started. All is on site except 4 panel slider.

12/12/2014 – Windows and doors installation done except for slider. Schumacher doesn’t get draw until all are installed. HVAC almost done, plumbing done, electrical underway. Propane tank delivered. Waiting for excavator to install septic and bury tank.

12/17/2014 – Still waiting on slider, new date is January 1st. Still waiting on excavator to finish grade, install septic and bury propane. HVAC done. Plumbing and electrical done except for a few minor issues, including ordering a new shower pan because the old one was wrong. Framing of TV niche wrong. Still waiting for deck to be done. Haven’t heard a date for the well.

12/19/2014 – Siding started. Inside fireplace in.

12/30/2014 – Siding continues and looking good. But they are short on material, after I was told all of the POs were reviewed and fixed. Slider still not in, front of house still a muddy mess. Framer still has not done boxed range vent and other items. Shower tub still not fixed. Outside fireplace in but has a 1’ square switch on the front, not acceptable. The fireplace is also a ventless instead of direct vent per contract.

1/3/2015 – Shower tub fixed, siding mostly done. Insulation mostly done. No Slider (waiting two months), no septic, mud everywhere due to poor grading, framer not started range vent, or outside deck. Fireplace not addressed.

1/7/2015 – Met with Builder and GM, said insulation should be done tomorrow as well as some other minor stuff to get ready for dry wall, which will hopefully start Friday. No date for the slider, but GM stated this will not hold up progress. Fireplace will be looked at. Estimated completion is still end of February, but will be close and depends partially on weather.

1/10/2015 – Nothing really done this week. Drywall was supposed to start today, but nothing. Framer has not fixed items, like boxing the vented range. I would think this has to be done before dry wall. Has been dry all week, but no septic. Outside fireplace not addressed. I see no way for the house to be done by end of February.

1/13/2015 – Dry wall underway. Range hood framed and fireplace niche fixed. No word on outside fireplace or septic. Slider supposed to be shipped end of week.

1/17/2015 – Dry wall completed, well has been drilled. NO SLIDER (NOW WAITING TWO MONTHS), NO SEPTIC, NO CHANGE IN THE FIREPLACE, NO BACK DECK (AS THE MATERIAL HAS SAT IN THE MUD FOR A MONTH)

1/24/2015 – Deck is almost complete, short some composite since the wrong color was delivered. Nothing done on fireplace. Excavator called and said he would be out next week. It has been dry all week but rain expected this weekend, so will be wet again. So more excuses that it is wet, when they don’t show up when it is dry. Slider installed but is not correct. Supposed to be a 4 panel slider that opens in the middle. We have been waiting months for this custom slider to be built. But a 2 panel slider was installed with a fixed panel on each side. So three separate stock pieces, of which only one panel (of the 2 panel slider) opens. These are stock sliders and not custom. In addition, the installation was very poor, with hacked cuts that are not straight and look terrible. Not acceptable and the GM and Area VP were alerted. Schumacher should be embarrassed.

1/29/2015 – Today marks the Anticipated Date for completion. Schumacher defines this in the contract as the commitment date which is 150 days from start of construction. Start of construction is defined as footers dug. The interesting point is that when the footers were dug, Schumacher already stated they could not meet that date. Why put a date in the contract that cannot be met? Of course, there is no penalty, so they can put in anything they want to get the customer to sign.

1/30/2015 – Deck is complete. Trim person (only 1 guy) on site most of the week. Installing interior doors, baseboards and casing of windows. Couldn’t finish since dry wall vendor didn’t jam 4 windows, didn’t round 8 corners and didn’t finish one opening. Trim person scheduled to continue next week with beams and cabinets, probably at least 1.5 weeks left. Nothing done on fireplace. As expected, rain so excavator didn’t come. When it is dry he has higher priorities, then when it rains he says he can’t come. Nothing done on slider. Schumacher said it was the right one, we said we didn’t want it, waiting all week for them to tell us options. Garage door installed.

2/5/2015 – Schumacher states the slider installed is what was paid for, but I said we were told it would be a four panel with center opening. Said I was willing to pay more and to show me options. We were finally told a slider like we want is available, but still waiting to know time to order and price. Fireplace control finally fixed. No excavator even though it is now drying out, no date given. Trim continues to move forward, but delays include the drywall still not done as noted above, waiting for hardware to finish stair balusters, and no scaffolding to build beams.

Schumacher requested the trim draw, but since the drywall and trim is not done, I said no.

Schumacher finally admitted they will not meet the Guarantee Completion Date and now have said the date will be 3/20. That is 50 days past the Anticipated Date and 20 days past the Guarantee Date.

2/13/2015 – Trim continues (only 1 person) and is nearing completion. Excavator finally came on site Friday and started grade for driveway, drainage and buried septic and propane tanks. Waiting for county to flag drain field. Don’t know why they waited until now to call the county. New slider was ordered and will take 3 weeks to come in. Slider was ordered on 2/11 and takes 3 weeks to make. No other work done. I think 3/20 is ambitious for completion based on progress.

Found out that we have a new Customer Coordinator (this is the person that handles the change orders, including allocations) and draws. With that change we have had the following people change during the course of our contract. Sales Person, GM, Customer Coordinator and two builders (but not ours). This seems like a lot of change for one office.

2/21/2015 – Poor weather and very cold this week, little could be done. Trim done except for a few baseboard corners. Tile and wood flooring delivered. Painters started interior today. Front of house is now a muddy mess again. When floors go in the mud will be everywhere.

2/28/2015 – Today is the Guarantee Move In Date, 150 days from start of construction and a $1000 penalty. Date is estimated at 3/20/2015, which will be very tight.

This week the wood floors were installed. Work is in progress on the tile floors (2 bathrooms and laundry room) and master shower. All about 75% done. Painting prime done in all rooms. Two drywall corners still need to be done, some trim and still waiting for the new slider. Snow this week so no progress on septic field or further grading.

3/2/2015 – Many of the tasks and vendors that should have been on site and making progress just isn’t happening. I feel the 3/20 date is in real jeopardy, especially the septic. Sent an email to the VP, GM and builder that was fairly harsh in my disappointment. Got back emails and calls saying they would do everything they could to complete on the new date (3/20) and gave me a list of activities that would be done this week. We will see, but I have heard it before.

Still no date for slider, here is a recap of the windows and doors saga:

The doors and windows were delayed due to the order not going in. They should have gone in by mid November. GM stated they should be in on December 4th. The windows and doors were finally installed on December 10th, but was told the 4 panel slider would be a week or two more. Was then told the slider would be delivered after January 1st. The slider was finally installed on January 24th. Two months late! But not the slider we were told during the sale. We were told it would be a 4 panel center open similar to the model. What was installed was a 3 piece slider, with two fixed panels and a single 2 panel slider in the middle, which meant only one of the 4 panels opened. I stated this was not acceptable and wanted options, including saying I would pay extra for the right one. It took two more weeks to get options and another week to order it. Much to my amazement, I get no credit for the wrong slider and had to pay for a second slider. I was asked what I wanted to do with the first slider since I owned it, I had a couple of ideas. What the *** am I going to do with it? So the slider will end up costing me over $4400. It was ordered on February 11th with a 3 week lead time. That 3 weeks is up on today (3/2), but no news on a date.

3/3/2015 – The construction driveway has been an issue I have documented since October. As I stated, the last 30 feet or so of the construction driveway was never constructed. And when the water drains off the roof, causes a mud lake in front of the house. I even threatened last month to not pay draw 4 until this was fixed and you said I could not delay the draw for that reason.

No vehicles have been able to get to the front of the garage or front door for over a month, and now (yesterday) a truck delivering the stone for the fireplaces got stuck at the top of the driveway. When I left they were manually carrying the stone down the driveway and stacking it both inside and outside the house. I can only imagine the mess I will see today. I also assume they had to get a wrecker to pull the truck out.

I will be heading out there shortly to take pictures of the driveway and damage done to my neighbor’s property. I don’t know how much more damage was done since I left before the truck was pulled out.

My fear now is that no vehicles may be able to get down the driveway (well, maybe down but not back out).

3/5/2015 - Finally got a delivery date on the slider, not until 3/11 and no install date yet. That is only 7 business days before the completion date (third completion date). Once slider is installed, need to finish siding, trim and paint around slider.

3/7/2015 – Several items started or completed this week. Water line from well installed. Plumbing mostly done (need hookup to water heater). HVAC done, except gas to lower deck and some minor items. Electricians started and well under way. Interior painting continues. Only 2 weeks left, lots still has to be done.

Septic field put in today, waiting for inspection on Monday.

Customer Coordinator they recently hired just quit, now have a new person, but they have been at Schumacher, so not a new employee.

3/9/2015 – Septic inspected and completed. Electric is done except generator, pendants, appliances and puc lights. There were supposed to be 12 puc lights as part of the shelving in the great room. Electricians stated there was no PO for this or installation defined. Another issue with POs being issued wrong.

Stone installed on front of house.

3/12/2015 – Driveway finally fixed with new gravel, railings going in, stone on fireplace inside and out.

3/14/2015 – SLIDER INSTALLED!!! Gutters going in, painting continues.

3/16/2015 – Electric done, painting continues, gas run to lower deck, trim continues. But no generator, fridge or counter for desk. House was supposed to be done last month, so how can these not be there? Real doubtful house will be done Friday

3/18/2015 – Trim done except for around bottom of some cabinets, waiting for material. Electric and gas to house done. Driveway formed, painting started on exterior. Final grade in progress. House will not be done by 3/20 Friday. Builder now says 3/25, next Wednesday.

3/20/2015 – Driveway formed but not poured, they said Monday. There is no reason it could not have been poured today or Saturday. Now even if the house is done 3/25 Wednesday, I cannot drive a moving truck on it, so I can’t move in.

Seed and straw done.

Even though the gas company has run the gas line to the house, no one seems to know who or how to hook the gas to the generator. Surely I can’t be the first person to install a generator.

Seems that once the date is extended then everyone figures they have more time and all slows down.

3/21/2015 – No one really did much on Friday or Saturday, you would think more activity would occur since they must be done on the 25th and they have already missed three dates.

Noticed today the painters painted the garage door windows and there is a large dent in the garage door! Who paints over freakin windows!! There are also scratches on some of the wood floor in the great room, just as I thought there would be, even though Schumacher said they would be protected. The refrigerator was finally delivered, but it looks like they bashed and scraped some corners in the house, they just don’t care.

3/24/2015 – House is scheduled to be done tomorrow! Driveway poured yesterday, stairs in progress. Inspector said we need stairs (should be done), crawl space door and verification of GFI for 2nd bathroom and kitchen island. That will give us the C/O for power to be turned on. Still finishing painting. Items outstanding include some trim, range hood cover, fireplace trim, and mirrors. The other minor things will be on the punch list.

3/25/2015 – On the date they are supposed to be done, none of the outstanding items were done. The range cover could not go on because of the way the tile was done. So the tile needs to be removed and re-done. And the range would not push back to the wall because the *** installing the gas put the gas pipe too high, so the range hits it. Still no fireplace guys or the cut off. And place is a mess outside and in the garage, will probably just clean it up myself.

3/29/2015 – Many items of significance outstanding. Garage and grounds are not cleaned and are a mess, cant park cars in garage. Mini-split not wired, fireplaces not on, dishwasher not working, mirrors not in, vent hood cover not done.

4/5/2015 – Following are items of significance since moving in:

- After back and forth with HVAC and Electrician on who should wire the mini split, Schumacher hired another electrician to do it. It is wired, but now holes in dry wall in garage that need to be fixed

- Range vent hood will not fit. Tile has to be removed and redone

- Fireplace surround on inside fireplace will not fit, stone has to be changed

- Generator was not wired, electricians wired it and generator start up yesterday.

- 3 cracks in new driveway, waiting to see how this will be addressed.

- Floor is not level in house. Waiting for someone to assess how much it is off and where in the house in addition to back wall of Master Bedroom and Great Room.

- After back and forth with HVAC, they finally agreed that outside fireplace needs a cut-off valve, waiting for install

- Around 15 more items that are more minor that need to be done

4/8/2015 – Although at the closing on 3/26 Schumacher stated that their goal was to complete all outstanding items in 14 days, even though they have 21 days, nothing has really been done. By today the deck boards were to be replaced, the fireplace fixed, and the tile over the range done. But by mid-day, no one is here. Very poor customer service, especially when at the closing we were told the Schumacher would not abandon us just because we have paid them all the money. This is not a company anyone should do business with.

4/13/2015 – Deck boards were replaced on front porch and railings fixed. Now stone has to be fixed that were removed on porch for deck boards. Generator person asked why the mini-split was not on the generator, told him the electricians said it couldn’t be. Generator person said it was no problem. So Schumacher had another electrician come out and fix it. Schumacher also looked at the floor and acknowledged it was sloped at the back left of the house, but no issue existed other than the slight slope. They agreed to screen under back deck as compensation for the slope. I agreed reluctantly because there is no real solution to fix the floor and now I have to live with it. SUCH POOR QUALITY. Tile guys took out tile around the range cover so the cover would fit correctly, but the re-tile looks very bad and will have to be re-done again.

Found out this morning that our builder is no longer with the company, this now means every person we dealt with during the process has left/fired. I just want to make sure we get through this final stretch and get everything fixed.

4/15/2015 – Stone person arrived yesterday, best solution to fix inside fireplace was to cut stone, now house is covered with stone dust. Someone is supposed to arrive this morning to clean. Nothing else done, list is still long and 21 days is tomorrow.

4/20/2015 – Screen under deck done. Soffit vents installed. After trim around garage was fixed, garage door will now not close. They didn’t even try to close it before they left. Will now have to be re-done.

4/21/2015 – Garage door was adjusted and trim re-applied. Floors, screens done.

5/7/2015 - Now 6 weeks since we closed and moved in. Schumacher said they would have punch list done with 21 days, but many items still outstanding with no date. This includes the tile re-done around range cover, Dentils for front door (this has been outstanding for 6 months), gas cutoff for outdoor fireplace (outstanding for 4 months), cracks in driveway (sub said he would be out weeks ago, no word from him), damage to culvert during construction, and numerous painting needs caused by fixes after construction done. In addition, the fireplace front finally arrived, but it has been redesigned and will not fit, they are looking for an old one. The garage panel that was dented came in but does not line up with the rest of the door. Waiting to see if door has to be replaced, that will take at least a month.

I told Schumacher that I must have a plan with dates by next Wednesday or I will escalate to owners of Schumacher (Paul and Bill), will submit a complaint to the BBB and will post all of my chronology on social media.

I CHALLENEGE ANY EXCUTIVE FROM SCHUMACHER TO COME TO MY HOUSE AND WALK THROUGH IT AND TELL ME THEY ARE PROUND OF THE JOB SCHUMACHER DID.

5/15/2015 – Now 7 weeks since close and punch list still not finished. Painting, tile and gas cutoff done. Still waiting for driveway fix, door dentils, garage door and road culvert to be fixed. I was also promised that the garage would be pressure washed since it was used as a work room for all the trades and had everything ground in to the floor. They didn’t have a pressure washer, so they just hand scrubbed it, which did nothing.

5/16/2015 – Super Dave (concrete) was supposed to be here today to fix the driveway. Promise after promise but no action. Of course no one showed. Wrote an email to the builder, GM and VP that I was done with them and now escalating to Bill and Paul Schumacher, BBB and social. I am done with them.

5/18/2015 – Was informed by GM that Dave would be here Monday at 11 AM. No one asked if it was convenient for me, and I have already waited for him and he does not show up. I have dirt being delivered Monday to fix the poor grading, so I said no. This morning the dirt was delivered very early, so called the GM to tell him Dave could come anytime during the day if possible. Said he would call me back later in the day and let me know. Now 5:30 PM and no call back.

Outstanding issues still include the damaged road culvert, dentils, garage door and driveway. But I am tired of accepting sub-pad work, which I believe I was forced to in order to get the house done, this includes floors out of level, damaged culvert, final grade not done, driveway cracks and cleanup not done ( I cleaned up the garage and debris from the grounds myself). I asked for $8,000 in compensation for all of this as outlined in the letter below.

Area VP was forwarded the letter and attachment I sent to Paul and Bill Schumacher. So they don’t handle it (not even sure they saw it), but the VP does. Waiting for his call now.

Talked to Area VP, bottom line is I got a lot of excuses, from all driveways crack to no floor is level. Didn’t really accomplish anything. He said he was proud of the house they built. So I will publish all my information to the web.

5/19/2015 – Super Dave the concrete guy came by after being forced to by the builder. Just made excuses and ground and caulked the cracks (3). A new house that looks old. I don’t have much faith this fix will last over time, but nothing I can do but wait and see.

5/20/2015 – Door dentils were finally supposed to be installed today and culvert fixed. At 5:30 PM received a text that only 1 door dentil came in and they expect the other one tomorrow, I doubt it. And the culvert will now be done by Friday, more excuses, more delays.

5/23/2015 – Culvert was supposed to be done by Friday and door dentils installed, but not done and no message as to why. So it doesn’t matter which GM, Builder, Customer Coordinator they have, the story is always the same. Still waiting.

5/27/2015 – No word from Schumacher, they have just gone silent. I finally talked to the builder late today and as I thought, only 1 dentil was ordered and now waiting for the second. They are not fixing the culvert until the dentil comes in. I am waiting for the conclusion of this before I post all of this on the web.

5/29/2015 – Schumacher now saying Monday for the dentils and rock. No date for the garage door. Monday will be 67 days since close and punch list still not done.

6/1/2015 – Door dentils and culvert by road fixed today. Only the garage door panel is left from the punch list. Door panel is being made, no date yet.

6/4/2015 – Paint left by builder for door was not the right color (I asked for it to be left so I could paint it myself rather than wait for painters). Looks like the color mix by Lowes was wrong, not Schumacher’s fault. We got more paint at Sherwin-Williams and is was right.

6/8/2015 – Still waiting for a date on the garage door. Also sent my first warranty request in. Back stairs outside of garage were attached to the foundation using a few small nails, it pulled out and the stairs are unstable. Also, 7 of the 18 windows either will not open or are very hard to open and need to be adjusted.

6/11/2015 – It has now been 5 weeks since the replacement garage door panel did not line up. No date on when it will be in or installed. No word back about warranty items.

I have decided to post this on the web, but will update it in the future if more issues arise.