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1.2

RUN... *****Please read this before you move forward*****

Absolutely the worst experience I've had. Zero communication, terrible sub contractors, Zero follow up and follow through. Please contact me with questions, I have some very interesting information for you if you're considering letting these clowns build your house. Build started in January 2017 and still not done as of October 31, 2017. Complete mess, first builder quit, second got fired, third couldn't care less. Branch manager quit, office left without leadership for 3 months before position filled. Disorganized office staff, missed charges, added bogus charges to make up for their screw ups. Oh yeah, move in date pushed back another 6 weeks because the builder that got fired failed to mention that Duke needed to be contacted to move the power meter off the temporary pole onto the house. We understand that each build introduces it's own obstacles to overcome, but the way this process went off the rails is something else.

****Update - February 28th, 2018****

Well, it's been 4 months since we've moved in and what a mess...

I'll try to stay focused here but there is a lot of ground to cover...

The windows leak due to improper flashing. This has been a known issue for over a month and no progress on getting this resolved. Apparently they don't know how to properly flash their own windows that they install. So everytime it rains, guess what? standing water inside the window and frame and floor... What a freaking mess...

All of the interior door frames are all 1/2 inch out, so when you close the doors you can see the other room through the crack.... the fix is to take the casing out and shim the frames out... again, no progress on getting this resolved...

There is some siding that was ruined during construction that still hasn't been repaired. Sub has come out to look but no progress either.

The 'warranty' that offer is a joke at best and a nightmare in reality, trying to get the sub-contractors back out to fix their screw ups is next to impossible because they've moved on to the next project and couldn't care less.... Their warranty guy is a dumbass, he wants to come out and take a look at stuff that he's looked at several times before. Why not just do one site visit, then schedule the subs to come back out to fix it? Why does he have to come out and try this and then try that and waste time... I think he believes that by doubling his efforts he can make up for lack of know-how...

They seed their contractors from out of state, so you've got guys coming from South Carolina, Tennessee or the eastern part of North Carolina to do their work. I don't know why they don't use local subs as it would make things a lot easier as far as getting them to come back and fix or finish their work...

Schumacher is by far the worst builder in the area. They have a great front-end by getting you in and showing you what they can give you, blue prints, options, the whole nine yards. Where it falls apart is in the execution, it's like they don't know how to build what they sell. The communication is beyond non-existent and they have a high turn-over rate with their staff. The general manager brought in after Steve quit was Zachary, he lasted about 2 months and then he quit due to the fact that he was tired of getting yelled at by pissed off customers.

They're one of the least expensive builders in the area, but there's a reason for that... If you like poor service, shoddy workmanship and being upset all the time and considering litigation, then these are the guys for you. If you like getting what you pay for and expect the builder to deliver on what was agreed upon, then avoid these guys at all cost.

Feel free to email me at brian8677@***.com with any questions.

Reason of review: Bad quality.

Location: 98 Dogwood Rd, Asheville, NC 28806, USA

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Guest

A total nightmare. Cost add ons without disclosure, poor communication, no regard for the customer. I wouldn't recommend them to anyone.

Guest

So worried. Getting ready to sign with Schumacher as opposed to Modular. these reviews are troubling to say the least.

Guest

thank you.

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